Support

We’ll help you get your folders looking right.

Folder Covers runs locally on macOS 15 or later. Most questions can be solved by reviewing access, previewing the selected scope, or pausing automatic updates.

Quick start

  1. Open Folder Covers and buy Lifetime Access (or redeem a code) in the window that opens.
  2. Choose Add Specific Folder.
  3. Approve the location in the standard macOS picker.
  4. Preview detected folders and thumbnail candidates.
  5. Apply the changes, or enable automatic updates for the approved scope.

Your approval defines the scope. Only the selected folder and its accessible descendants are processed. Disk and volume roots are not supported.

Frequently asked questions

Is there a free trial?

No. The app is free to download, but applying covers requires Lifetime Access, a one-time non-consumable purchase with no subscription. There is no free usage allowance or trial. Existing icons stay in place, and restoring original icons and cleaning obsolete covers remain free.

I used Folder Covers for free before. What changed?

Folder Covers is now paid software. Applying covers, file thumbnails and automatic updates require Lifetime Access. Icons you already applied stay in place, and restoring original icons remains free. Purchases and verified earlier paid-app ownership are kept.

How do I redeem a lifetime offer?

Open Lifetime Access and choose Redeem Code, or follow the valid Apple redemption link supplied with the offer. Apple manages eligibility, redemption limits, and purchase restoration. A lifetime offer grants permanent access. Offers become usable only when approved and activated by Apple. Our offer page gives each device one one-time code while supply lasts.

Why is there a hidden Icon file in my folder?

macOS needs its hidden icon metadata to keep the cover visible. Folder Covers creates previews in memory, stores only small compressed history images in private app storage, and leaves no intermediate PNG or TIFF files in your selected folder.

Why can’t the app see a folder?

Folder Covers is sandboxed. Choose the specific folder again with the system picker. Protected descendants are skipped. Disk and volume roots cannot be selected.

How do I stop automatic updates?

Use Pause in the app. Your existing custom icons remain in place.

Does the app upload my photos or folder names?

No. Thumbnail generation and folder processing happen locally. The app has no account, analytics, tracking, or external transmission.

Why is the previous icon still visible?

macOS can briefly cache icons. Wait a moment or close and reopen the folder window after the app finishes applying a cover.

Helpful details for a support request

Please include your macOS version, Folder Covers version, the folder selection that you made, and the exact step that did not work. Do not send private files; a description is usually enough.

Purchases and offer codes

Redeeming an offer code creates an App Store purchase. Open FolderCover with the same Apple Account to verify lifetime access. If the code was already used, choose Restore Purchases instead of entering it again. Restoring the same purchase does not charge again or create another entitlement.

FolderCover has no separate app login. Purchases follow the Apple Account and App Store rules; there is no app account to delete or transfer. A refund or revocation can remove access. Contact support if verification is pending.

스토어에서 코드를 사용한 뒤 같은 Apple 계정으로 앱을 열어 이용권을 확인해 주세요. 이미 사용한 코드는 다시 입력하지 말고 구매 복원을 이용하세요. 같은 구매를 복원해도 중복 결제되지 않습니다. 별도 앱 계정이 없으므로 계정 삭제 절차는 필요하지 않습니다. 환불·철회된 구매는 이용 권한이 종료될 수 있으며, 확인이 지연되면 고객지원으로 문의해 주세요.

Short help in your language

한국어

특정 폴더를 macOS 선택기에서 다시 승인해 보세요. 자동 작업은 일시정지할 수 있고, 적용한 아이콘은 폴더 기본값으로 언제든 복원할 수 있습니다.

日本語

macOSの選択画面で特定のフォルダを再度許可してください。自動更新は一時停止でき、フォルダの標準アイコンへいつでも戻せます。

繁體中文

請透過 macOS 系統選擇器重新授權特定資料夾。您可暫停自動更新,也可隨時還原 資料夾預設圖示。